Job description

Feel free to schedule an interview if you have previous scheduling experience and have worked in the Home Health industry. If neither apply, you will be contacted after further review of your resume.

CareAparent IS SEEKING A QUALIFIED AND COMMITTED SELF-OPERATOR TO JOIN OUR TEAM!

CareAparent is a Medicare-certified Personal Cares and Home Health agency accredited by the Joint Commission. We serve our aging population who want to continue to live independently and safely at home for as long as possible. Every service we offer is a response to the needs and goals of our clients and their families, and our efforts as a company are inspired by the desire to explore possibilities for meeting those needs.
We are seeking a full-time Scheduling Coordinator for caregivers who provide in-home care to seniors. This position is responsible for scheduling new clients from Intake, handling all day-to-day activity from clients and caregivers, monitoring caregivers missed time in and out, providing support as needed to assist filling open shifts.

Job Duties

• Performs and oversees clerical/scheduling activities that facilitate care operations, including coordination of employee schedules with client care plans and preferences, processing intake information, and communication with referral sources and internal partners
• Manages the completion of appropriate documentation
• Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate
• Monitors and manages payroll records of employees including regular pay, overtime, mileage, and time off.
• Responds to emergency calls and arranges schedule accordingly
• Provides direction to direct care employees and communicates with internal partners as needed related to schedule changes, change in conditions, or other client related updates.
• Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, care plan and service request
• Reports any scheduling changes and/or client concerns.
• Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns
• Ensures clients and direct care staff are treated and communicated with in a timely, respectful, and collaborative manner.
• Manages after hours, weekend, and holiday schedules.
• Participates in the evaluation and performance review of scheduling team as well as direct care staff.
• Verifies time records in preparation for payroll.
• Participates in determining hiring needs
• Notifies Supervisor/Human Resource Department of staff needs
• Performs job in compliance with Agency policies and procedures as well as community and professional standards
• Assures compliance with applicable state, federal, CHAP, and Joint Commission standards
• Accepts responsibility for personal and professional development
• Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care
• Manage and report weekly scheduling, caregiver performance, and shift completion data
• Communicate and reinforce CareAparent policies and procedures
• Oversee the work of each Scheduling Coordinator; address minor discipline problems as needed, referring more serious cases to SVP of Care Operations
• Performs other related duties and responsibilities as deemed necessary

Work Experience

• Minimum of one (1) year of relevant scheduling experience.
• Minimum of one (1) year of relevant experience in high-volume, fast-paced environment.
• Minimum of one (1) year of leadership experience preferred

Required Skills, Knowledge, and Abilities

• Communication skills (in-person/phone)
• High organizational skills
• Ability to multitask
• Professionalism and Customer Service Abilities
• Ability to navigate and use technology.

All new hires must submit to a background check prior to employment.

As required by CMS, Medicare-certified Home Health Agencies require all employees must be fully vaccinated against COVID-19. Proof of vaccination is required upon acceptance of offer of employment.

CareAparent is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status.

CareAparent participates in the federal E-Verify program.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Woodbury, MN 55125: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Scheduling: 1 year (Preferred)
• Home Health or Medical: 1 year (Preferred)

Work Location: In person

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