Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.

Summary/objective

Coordinate with the Avantik Sales & Operations Teams to ensure the proper delivery of Avantik consumables and equipment to customers.

Essential functions

• Responsible for being 1st in line for answering incoming phones calls
• Enter orders received by phone.
• Generate and release Warehouse Shipment Documents
• Process faxed, emailed, standing orders and web orders
• Field client inquiries on order status; provide tracking for orders
• Field in-bound pricing inquiries from existing customers and notify applicable salesperson of the inquiry
• Log incoming customer calls and any customer complaints or issues into CRM
• Process returns and replacements
• Run Reports as required daily
• Process sample orders and quotes
• Assist sales representatives with questions such as availability, pricing, and cost inquiries
• Update customer information and special notes
• Update contract pricing
• Manage email inbox and delegate inbound requests for handling by self and teammates
• Act as first point of contact for customer escalations and complaints regarding pricing, and provide discounts as allowed by threshold
• Act as lead on special projects delegated out by Customer Service Manager
• Assist with system improvement and implementation projects including but not limited to development, testing, and training
• Make suggestions for process improvements to manager, and if approved, assist in implementation and training
• Assist in the generation and maintenance of SOPs, writing instructions and training materials

Competencies

• Outgoing, upbeat, understanding and positive
• Respectful of company values and vision, passion for customer service
• Organized and accustomed to multi-tasking in a fast-paced environment
• Ability to quickly process orders
• Knowledge Microsoft ERP & CRM
• Ability to communicate effectively via email and telephone

Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ.

Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate.

Avantik offers a team orientated, customer service focused environment with competitive compensation, bonus programs, medical (company covers 85% of the cost), dental and vision insurance, 401K (with a match) and more.

Learn more at www.avantik-us.com

Avantik is an Equal Opportunity Employer.