Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Sr. Coordinator Non-Technical Customer Support – Contract Administration for Beckman Coulter Diagnostics is responsible for working with cross-functional teams, Sales Associates, Field Service Engineers and Customers to support the contracting needs for a specific assigned book of business.

This position is part of the Contracting Team and will be located in Brea, CA and is hybrid. At Beckman Coulter, the contract teams vision is to build customer and sales partnerships, work with our sales team to help secure new contracts and renewals and to maintain contract agreements.

You will be a part of the Client Services organization and report to a Contract Administration Leader in Customer Support responsible for maintaining an assigned contract book of business for new and existing customers and ensuring that contract terms and conditions are being met. If you thrive in a fast-paced, cross-functional role and want to work to build a world-class Client Services organization—read on.

In this role, you will have the opportunity to:

• Establishing close relationships with customers, business partners, and other departments to help ensure resolution of customer inquiries are addressed in a timely and professional manner

• Providing mentorship and support to other members of the team, to ensure that beneficial outcomes are reached in a collaborative environment

• Coordinating with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer

• Booking and maintaining new contract agreements, setting up billing schedules, shipping schedules and managing compliance to the contract terms and conditions

• Partnering with the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments

• Researching and resolving diverse customer support issues including pricing and contract terms and conditions

The essential requirements of the job include:

• Bachelor’s degree is preferred, but High-school degree is required (with 4+ year’s diagnostics contract experience in related field)

• Must demonstrate effective skills in; customer service, quality, relationship building, problem solving, active listening, conflict resolution, analyzing terms and conditions, multi-tasking, written and verbal communication

• Ability to multi-task and use strong analytical skills with proficiency in Microsoft Office tools - including but not limited to Word, Excel, PPT and Outlook

It would be a plus if you also possess previous experience in:

• Working with complex contract terms and conditions and able to effectively deal with ambiguity as demonstrated by previous knowledge and experience

• Proficiency in ERP Tools such as SAP/Oracle

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The hourly range for this role is $28-$30 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.