Job description
Posting Date
02/23/23
Application Deadline
03/02/23
Pay Range
Min - 1st Quartile - Mid - Max
$18.20 - $21.82 - $25.43 - $32.65
The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $18.20 to $21.82.
This position is non-exempt under the FLSA.
What We Offer
We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
Click here to learn more!
Job Type
Classified – Judicial CPR
Department
D800 Superior Court
About the Position
ABOUT THE POSITION:
The Service Desk Coordinator responds to end-user calls regarding PC software, hardware, and server applications problems. Troubleshoots, diagnoses, investigates, and resolves first-level user problems. Coordinates referrals to appropriate IT functional area as needed to resolve more complex end-user problems.
Standard Judicial Branch business hours are Monday through Friday from 8 am to 5 pm. Support desk hours are from 7:00am to 5:30pm and schedules could vary based on business needs. This position will allow for a telework schedule up to 3 days per week dependent on the needs of the Judicial Branch.
ABOUT THE SUPERIOR COURT:
The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of
excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.
POSITION QUALIFICATIONS
We recognize your time is valuable, so please apply if you meet the following required qualifications:
Education:
- High School diploma or GED
Experience:
- Three (3) years of experience directly supporting customers in an information technology environment
OR
Combined education and experience qualifications:
- Post-secondary education in Computer Science, Information Technology or a technology related field may substitute for the experience requirement on a year for year basis.
Our Preferred Candidate has:
- Associates degree in Computer Science, Information Technology or a related field.
- Experience with PC Technician tasks, account administration, writing policy and procedure, extensive knowledge in desktop applications, printer support, workstation hardware, workstation imaging, workstation security concepts and support software.
- Preference given to applicants having a working knowledge of County related applications including the use of the Microsoft Office 365 and iCIS application/case management.
Knowledge, Skills, and Abilities:
Knowledge of:
- PC workstations, standard Microsoft operating systems, Microsoft Office 365, and networking protocols.
- Hardware/Software troubleshooting techniques and workstation security concepts.
Skill in:
- Excellent customer service skills and ability to communicate professionally and effectively with all levels of staff and external business partners/vendors; both written and verbally.
- Maintaining a professional mannerism, understanding a sense of urgency, accountability, initiative, and a strong work ethic.
- Effectively addressing hardware and software issues via telephone or remote control.
Ability to:
- Work closely with team members, maintain a positive attitude, and a willingness to do whatever tasks are required to meet customers' technological needs.
- Communicate technical concepts to non-technical individuals.
- Speak and write clearly, concisely, and professionally.
- Apply standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems appropriate to level one technical support.
ESSENTIAL JOB TASKS
(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)
- Answers, evaluates, and prioritizes incoming telephone calls, voicemail, email and in-person requests from customers experiencing problems with hardware, software, networking, and other computer-related technology.
- Interviews customers to collect sufficient information to identify issues and lead customers through diagnostic procedures to determine cause.
- Resolves routine customer issues including logon problems, printing and basic applications support, appropriately assigning more complex issues to level two technical staff.
- Logs and tracks calls using problem management software. Update notes to document customer information and steps taken to resolve issue.
- Proactively seeks ways to help customers, assist team members, resolve problems and improve services delivered to customers.
Working conditions
:
The position is in an office setting in a high volume, fast-paced environment. Requires long periods of sitting while completing computer activities. While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds.
Additional Information
Attention Current Maricopa County Employees: As of 1/1/2022, the Judicial Branch of Arizona in Maricopa County formalized itself as a separate entity and employer from Maricopa County. To learn more about how that may affect you please click
here
.
Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.
Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.
All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.
Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.
The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.
Apply Now!
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