Job description

ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. ASSA ABLOY has for the third time been listed by Fortune Magazine as one of the world's 100 most innovative companies. The Group has 48 500 employees and annual sales of EUR 8.1 billion.

ASSA ABLOY Hospitality is part of the Global Solution division. We reimagine how people move through their world, whether that world is a cruise ship, education, hotel or elderly care facility. Our expertise in customer journey mapping, innovation and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users.

JOB SUMMARY

The primary duty of a Service Technician / Engineer in the Marine market is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types.

DUTIES AND RESPONSIBILITIES

• Customer service-oriented approach with importance on understanding customer operation procedures
• Provide hardware and software solutions to solve customer access control scenarios
• Ability to travel week-to-week, 60% of the year
• Provide in person training to end users after system implementation
• Performing advanced troubleshooting on AAGS proprietary products and software
• Exercise professional judgment to discern customer concerns and needs for complex systems
• Provide feedback to property personnel and internal superiors on resolution/next steps
• Retrieve logs and provide detailed technical descriptions for bug reporting
• Work independently with little oversight or support in remote locations
• Collaborate with and support other departments as needed
• Available for on-call assignments on a rotating schedule basis
• Support and assisting AAGS certified contractors on-site and remotely
• Manage high pressure situations with a professional demeanor
• Provide high level end user support remotely or on-site
• Other duties and special projects as assigned

SKILL REQUIREMENTS AND PERFORMANCE CRITERIA

• 3+ years of Hotel IT support experience or Field Service technical experience in similar environment
• Must be flexible with scheduling
• Ability to travel
• Exceptional organizational skills
• Conscientious professionalism
• Excellent customer service skills
• Strong diagnostic/critical thinking skills
• Clear and concise written communication
• Strong understanding of MS Windows operating systems, Windows Server, and VM Environments
• Understand Basic server/client relationship
• Understanding of user authentication and privilege controls
• DHCP and DNS in determining network identities
• Use of basic network troubleshooting tools (Netstat, Ipconfig, Wireshark)
• Basic low voltage systems (Voltage, Amperage, NO and NC contacts)
• Comfortable with multiple tools hand tools

PREFERRED PROFESSIONAL SKILLS

• Previous Hospitality IT experience
• Familiar with IoT devices
• Previous technical support experience
• Understanding of wireless signal and RF networks
• Used Service Now & Microsoft Dynamics AX

EDUCATION/CERTIFICATE

• IT certifications
• Associate degree or higher

WE ARE THE ASSA ABLOY GROUP

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you able to travel week-to-week 60% of the year?

Education:

• Associate (Preferred)

Experience:

• technical field service: 3 years (Preferred)
• basic low voltage systems: 2 years (Preferred)

License/Certification:

• IT Certification(s) (Preferred)

Work Location: On the road

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