Join the Maxor team and have a direct impact on patients’ lives, while improving your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

• Investigate, analyze, and resolve software and communications problems with computer systems.
• Provide software and hardware technical assistance and support as needed.
• Troubleshoot and resolve software, peripheral, and communications failures and conflicts.
• Install, integrate, and configure new software/upgrades for users.
• Review, prioritize, and process tickets, document the progress of projects.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Follow Procedures for escalation process and ticket follow up times.
• Resolve Tickets to meet set Service Level Agreements

Education:

• High School graduation or equivalent is required
• Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
• Pharmacy Technician license or training

Experience:

• Pharmacy Tech experience
• Background in and exposure to PC maintenance/repair, application software support
• Knowledge of Microsoft Office software products required
• Software and hardware certifications a plus
• Retail pharmacy operations desirable

Knowledge, Skills and Abilities:

• Knowledge of pharmacy systems
• Knowledge of SQL Server and properties.
• Detail oriented with strong attention to follow through.
• Knowledge of a wide range of computer systems, applications, hardware, and communications
• Ability to simultaneously coordinate and complete multiple projects
• Knowledge of computer-troubleshooting techniques
• Sound communication and presentation skills; ability to organize and manage multiple tasks.
• Ability to install and configure computer systems, hardware, and peripherals
• Knowledge of customer service standards and procedures
• Demonstrated ability to be self-motivated with a positive attitude

WHY MAXOR?

We offer a diverse, progressive culture that supports a “dress for your day” approach to work attire, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan
• And MORE!