Job description

The ideal candidate should have the following:

Responsibilities

• Communicate effectively with all levels of customers including administrators, staff,

students and vendors

• Installs and supports new devices along with accompanying software (These devices

can include computers, tablets, projectors, document cameras as examples)

• Coordinates the repair of student and teacher laptop computers including performing

diagnostic repair procedures

• Installs and configures supported device operating systems

• Performs routine diagnostics and maintenance with multiple operating systems

• Installs and configures applications and other supported software packages

• Tests new releases for supported systems

• Performs network support and troubleshooting duties

• Provides consultation and/or training to teachers, staff and students on the operation of

technology equipment and software packages

• Troubleshoots hardware and software issues

• Assists teachers with resolving device related problems

• Integrates knowledge and skills from a range of technologies to address work

assignments and problems of moderate complexity

• Coordinates with vendors when necessary

• Participates as team member on small and/or large projects

• Records activities in the work order system

• Updates/Creates internal supported system documentation

Required Skills

• Associates Degree in a related technology area

• Minimum of three (3) years’ experience installing, upgrading, troubleshooting

and maintaining device software

• Knowledge of Windows and Apple hardware and software platforms

• Ability to perform technical tasks with minimal supervision

• Must be able to follow oral and written directions

• Any equivalent combination of experience and training, which provides the

required knowledge, skills and abilities will be considered.

• Must have own transportation and valid driver's license (Required license must be

maintained throughout employment in this position)

• Ability to lift 50 pounds and climb a ladder

Desired Skills

Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware

vendor specific certifications.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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