Job description

Monday - Friday, 8:00 am to 5:00 pm​

This position is based out of our office in Kettering, OH

HOW YOU'LL MAKE A DIFFERENCE: At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home.

The Systems Administrator II, is a member of the IT Infrastructure team responsible for implementing and maintaining a high performance, highly available environment supporting users throughout the organization. The Systems Administrator II will present recommendations for moderately complex challenges and business needs, will design, implement, operate, and improve services enabling our employees to deliver the best care to our patients. You will have the opportunity to make a large impact to the organization by introducing, and/or improving upon existing, technology solutions and increase your skills by working with new technologies.

WHAT WE OFFER: We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

HOW YOU'LL WORK: You’ll will present recommendations for moderately complex challenges and business needs. You will design, implement, operate and improve networking and network services including switches, routers, firewalls, monitoring and alert, configuration management, and servers. You’ll have the opportunity to make a large impact to the organization by introducing, and/or improving upon existing, technology solutions and increase your skills by working with new technologies.

MAJOR AREAS OF RESPONSIBILITY: Operation: Provide a secure, high performing and highly available environment for clients and servers. Proactively address potential capacity issues by purchasing required licenses and hardware. Establish infrastructure in new office locations and perform migrations where required.
Performance: Identify areas of opportunities, propose and implement solutions. Identify, measure and report on key performance indicators for the environment.
Improvement: Improve work quality by creating standard operating procedures and gaining adoption. Improve effectiveness of team members by promoting an environment of knowledge sharing.
Communication: Establish and maintain effective professional relationships across the business and with external business partners. Communicate service impacting events to customers and stakeholders.
Troubleshoot: Timely awareness, prevention and resolution of service impacting events through active monitoring and alerting. Identify areas of opportunities, propose and implement solutions. Technical resolution for escalated complex technical issues.
Policy: Compliance and adherence to all company policies and procedures
HARD & SOFT SKILLS: Compassionate communicator with a positive attitude.
Patience is a virtue when working with teammates and customers.
Attention to detail is critical, as is being observant and following directions.
Problem solving and create solutions to drive to a course of action.
REQUIREMENTSDemonstrates and promotes ASHN Core Values
6+ years relevant work experiences
5+ years Installation, Configuration, and Troubleshooting Applications
5+ years Windows Server Installation, Configuration, and Troubleshooting
3+ years Cloud Infrastructure Administration (AWS, Azure)
3+ years Microsoft Office 365 Administration
Demonstrated success creating and deploying process automation (PowerShell, Python, JavaScript, JSON, etc.)
Demonstrated ability to develop and report on key performance indicators (KPI’s)
Demonstrated ability to deliver results with multiple concurrent projects
Demonstrated ability to solve complex technical problems
Demonstrated success creating and maintaining a high performing, highly available and resilient environment
Excellent communication and documentation skills
Ability to work effectively in a team environment while being self-motivated and independent
Positive attitude and ability to technically mentor other team members
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, OneNote)
2+ year college degree in relevant field of study or equivalent working experiences

• SUMMARY: The Systems Administrator II will be a member of the IT Infrastructure team responsible for implementing and maintaining a high performance, highly available environment supporting users throughout the organization. In this role you will present recommendations for moderately complex challenges and business needs. You will design, implement, operate and improve networking and network services including switches, routers, firewalls, monitoring and alert, configuration management, and servers. You will have the opportunity to make a large impact to the organization by introducing, and/or improving upon existing, technology solutions and increase your skills by working with new technologies.
• QUALIFICATIONS & ATTRIBUTES:

Demonstrates and promotes ASHN Core Values
6+ years relevant work experiences
5+ years Windows Server Installation, Configuration, and Troubleshooting
5+ years Windows Server patching and Upgrading
5+ years Virtual Environment Administration (VMware)
3+ years Office 365 Administration
3+ years Cloud Infrastructure Administration (AWS, Azure)
3+ years Installation, Configuration, and Troubleshooting Applications
3+ years Backup, Recovery, and Business Continuity
3+ years Configuring and Maintaining Monitoring and Alerting
3+ years Installing and Maintaining UPS and BBU devices
3+ years Configuration and Troubleshooting IP Networking
Demonstrated success creating and deploying process automation (BASH, PowerShell, Python, JavaScript, JSON, etc.)
Demonstrated ability to deliver results with multiple concurrent projects
Demonstrated ability to solve complex technical problems
Demonstrated success creating and maintaining a high performing, highly available environment
Excellent communication and documentation skills
Ability to work effectively in a team environment while being self-motivated and independent
Positive attitude and ability to technically mentor other team members
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, OneNote)
2+ year college degree in relevant field of study or equivalent working experiences

• PREFERRED AND NOT REQUIRED

Telephony System Administration and Troubleshooting Experience
Database Administration and Troubleshooting Experience
Relevant industry certifications (AWS, Azure, Cisco, Microsoft, CompTIA, VMware, etc.)
Experience working in an agile environment
4+ year college degree in relevant field of study or equivalent working experiences

• MAJOR AREAS OF RESPONSIBILITY:

Provide a secure, high performing and highly available environment for clients and servers
Timely awareness and resolution of service impacting events
Prevention of service impacting events through active monitoring and alerting
Technical resolution for escalated complex technical issues
Receive work items from a ticketing system and provide timely responses, resolve, and documentation
Establish and maintain effective professional relationships across the business and with external business partners
Identify, measure and report on key performance indicators for the environment
Proactively address potential capacity issues by purchasing required licenses and hardware
Establish infrastructure in new office locations and perform migrations where required
Communicate service impacting events to customers and stakeholders
Identify areas of opportunities, propose and implement solutions
Improve work quality by creating standard operating procedures and gaining adoption
Improve effectiveness of team members by promoting an environment of knowledge sharing
Compliance and adherence to all company policies and procedures
Attends in-office meetings, participates in meetings, and attends educational programs as needed

• MANAGEMENT RESPONSIBILITY: This position is an Individual Contributor (Zero direct reports)
• HEALTH QUALIFICATIONS: Health Requirements: Health Requirements: Employee must be free of physical/medical conditions that would limit or restrict their ability to perform the job functions listed below. Blood borne exposure risk is none
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Below are minimal knowledge/physical requirements of this position.
• Constantly (66%-100%): Reading, Speaking, Writing EnglishCommunications SkillsComputer/PDA UsageHand/finger dexterityHearing/SeeingVision for close workTalking on the phoneHearing on the phoneTalking in personHearing in personSitting
• Frequently (34%-66%)WalkingBendingStandingStretching/ReachingLifting up to 50 lbs. with or without assistance
• Occasionally (2%-33%)ClimbingStooping (bend at waist)Driving
• Rarely (1% or less)Distinguish smell/taste

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Installation, Configuration, and Troubleshooting: 1 year (Preferred)
• Windows Server Installation and Configuration,: 1 year (Preferred)
• Cloud Infrastructure Administration (AWS, Azure): 1 year (Preferred)

Work Location: One location

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