Job description
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware
Job Summary:
Responsible for the daily management of staff and inventory to ensure delivery of exceptional customer service.
- Evaluate strengths and weaknesses of staff in order to foster a positive working environment which includes:
- Daily evaluations, coaching and mentoring the business team in order to enhance staff performance levels for quality, production, and attendance while ensuring accuracy and compliance with internal/external policies.
- Allocate work assignments to ensure daily receipts are processed in accordance with Service Level Agreements (SLAs) based on order of receipt. Review work load to identify gaps in processes and/or inefficiencies. Incorporate applicable workflows and business rules. Perform appropriate data analysis and reporting.
- Ensure customer satisfaction by developing business partnerships with internal and external customers for seamless results and by expediting resolutions of complex problems/issues either by resolution, or escalation.
- Monitor and track expenses as tied to the defined budget.
- Provide coaching/mentoring to less experienced staff members and peers.
- May oversee multiple work teams and/or servicing of multiple projects.
- May participate in and/or lead departmental and interdepartmental workgroups.
- Perform other relevant tasks as assigned by management.
Core Leadership Competencies:
- Personal and professional attributes that are critical to successful performance for Offices, Directors, and Supervisor/ Managers: Character, Ownership, Develop, Communicate, Effective
Qualifications: Education:
- Bachelor's degree preferred or 5+ years of relevant experience in lieu of degree.
Work Experience
- Minimum of two (2) years Supervisory experience required
- Minimum of three (3) years operations experience required
Specialized knowledge/skills:
- Inventory management knowledge and or other relevant experience required
- Knowledge of Healthcare industry preferred
- Strong Computer Skills - Microsoft Office
- Ability to balance multiple priorities
- Leadership Skills, Team Player, Strong Analytical, and Interpersonal Skills
Scope of Accountabilities (if applicable)
- Total number of employees supervised: varies
- Operating budget: varies
Internal Relationships
Department Job Titles Purpose
Department Job Titles Purpose
- Cross-divisional Serve as Subject Matter Expert (SME)
- Resolve service issues
External Relationships
Entity Job Titles Purpose
Entity Job Titles Purpose
- Customers Day to day support/service delivery
- Vendors Day to day operational support
- External Auditors Provide data, respond to inquiries, communicate procedures
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.
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