Technical Lead ERP & HCM Analyst

Company Description

We are building the world's largest in-home care system.

Healthcare is rapidly moving into the home, creating an enormous market opportunity that's growing daily as consumers increasingly demand more convenient healthcare options.

Technology is the engine that powers our foundation. It ensures we can reach massive scale and drives differentiation from any other healthcare company entering this space. We're using data to ensure patient safety and tailor the care to patients' specific needs which allows for better care delivery from patient onboarding, patient care, and post care follow-up.

DispatchHealth is a Series D startup with more than $400m in funding and a $1B+ valuation. We're backed by Oak, Tiger Global, Alta Partners, Optum Ventures, Questa Capital, ad EchoHealth Ventures.

Job Summary:

As the Technical Lead, Business Technology over ERP & HCM systems you will drive a multi-year strategy over the financial systems and people technology portfolio. You will ensure the strategy not only supports current day-to-day needs but also scales with the growth of the company. This position reports to the Head of IT and will build strong relationships and manage diverse groups of stakeholders at multiple levels, from end users to executives, across the company.

Responsibilities:

• This position will be responsible for architecting and implementing solutions to support our ERP & HCM Systems and related initiatives.
• Experience with ERP system technology and deep understanding of ERP domains (Accounting, Fixed Assets, Inventory Management, Purchasing, HCM, Payroll, Time & Labor, etc.)
• ERP implementation experience
• Working Knowledge of Linux and database administration
• Exercise a high degree of both technical expertise and business acumen
• Experience with writing SQL, PL/SQL, Workflow, BI reports and customizing/personalizing user interface
• Provide strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into requirements
• Strong customer-service orientation
• Highly self-motivated and directed and a keen attention to detail
• Work with key leaders throughout the organization to gather and prioritize needs, prioritize the most effective solutions for the future of the company and aligning on industry best practice designs, and successfully implement elegant and scalable systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Owns technology road mapping for the Finance Team and People Services Team with Executive Leadership, based on vendor inputs, the business strategy, and in collaboration with IT and Functional technology teams
• Expert understanding of the landscape of other vendor technologies emerging and, on the market, today. Hosts semiannual emerging technology sessions with partners
• Assess current system and utilization; identify and recommend improvements such as training, customization, process automation, and enhancements to maximize value and efficiency of the Business Technology platform
• Interprets vision and translates into requirements for technology teams and advises management on organizational policy matters related to the platform. Validates requirements against the marketplace and stakeholder groups via pilots and focus groups to ensure the voice of the customer is considered
• Provide support for key customers and integrations including, but not limited to, researching, and resolving problems, unexpected results, data validations, or process errors; perform scheduled activities; recommend solutions to meet requirements and automate manual workflows
• Assists in removing obstacles, resolves conflicts and ensures alignment. Anticipates objections and develops constructive conflict management, mediation, and negotiating tactics to achieve/maintain buy-in and support
• Applies continuous improvement principles and processes (i.e. Root cause analysis, after action sessions) with the organization to ensure the continued success of the
• Ability to adopt functional and technical intimacy within the Business Technology suite in place today, to be able to consult on process improvements or technology based on the future state technology roadmaps
• Ensure system compliance with data security, privacy requirements, policies, laws and regulations regarding compensation and data reporting and assist with development and data gathering related to compliance-related reporting and projects
• Manage vendor contracts including assisting procurement in vendor negotiations, and work with outside consultants as needed

Required Skills/Abilities:

• Excellent interpersonal and technical support skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work in a matrixed environment, adhere to deadlines, and multi-task efficiently
• Strong understanding of HR processes and data, including eligibility and enrollment rules and benefit procedures to ensure correct implementation
• Proficient with Microsoft Office Suite or related software
• Thorough understanding of functional analysis and system design
• Excellent written and verbal communication skills
• Must be able to effectively train others
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and provide conclusions or approaches to the job
• Must be able to interpret complex documents and formulate an opinion
• Identify potential problems that may arise in the corporation or between personnel and provide recommendations for resolution
• Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues

Education and Experience:

• Bachelor's degree in computer science or related field required
• At least five (5) years' experience of demonstrated ERP and HCM analyst experience
• Experience with Kronos (UKG) or Workday HCM and experience with HCM migrations is essential
• Solid systems experience, an operations mindset, is passionate about improving the company digital experience by way of critical business technology.
• Ability to work at and across all levels in the organization, manage external providers, and interact with external providers and agencies
• Demonstrated experience leading and delivering complex, enterprise-wide projects with vendors and technical partners.
• Excellent project management skills, including the ability to effectively assess and prioritize projects and initiatives and manage the team to multiple, parallel deliverables
• Knowledge of legal and regulatory requirements governing HR as well as data privacy, including GDPR
• Demonstrated ability to maintain confidentiality when exposed to and handling employee data
• Project Management Professional (PMP®) credential a plus
• Systems implementation experience required
• Some SQL or BI experience highly preferred

The team:

Reporting to Dean Grell, Head of IT

Others you will learn from and collaborate with:

• Jaclyn Miller
• MJ Vigil
• Chance Daniels

Our benefits

• Health insurance coverage
• Mental health benefits
• Unlimited Vacation time
• Competitive Salary
• Stock options
• Career ladders and bi-annual performance review

Location: Remote, USA

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The salary pay range for this position in Colorado is $150,000 - $170,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience. Our total compensation package also includes stock options.

DispatchHealth is an equal opportunity employer committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age or veteran status. We welcome diverse perspectives and people who aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at tech-recruiting@dispatchhealth.com.

To see our Employee Privacy Notice, please see here: https://www.dispatchhealth.com/employee-privacy-notice/