The Telecom Business Specialist will manage Disney’s global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers. The Telecom Business Specialist develops sustainable operational processes to manage the provisioning, billing and cost recovery of those services. The Telecom Business Specialist will also be involved in continual Process Optimization in order to find ways of minimizing cost and maximizing throughput and/or efficiency. The Telecom Business Specialist will also be required to maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze), and provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management. The Telecom Business Specialist will also be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings with our vendors. This includes working with the vendors to implement or improve business processes, expedite or escalate service orders and/or issues, and participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor. This area of responsibility would also include defining the Vendor Roadmap in order to support our business goals, drive value through the vendor ecosystem and minimize exposure to potential risks introduced by the vendors.

The Telecom Business Specialist will also lead and create telecommunications strategic, tactical and operational plans, lead and perform complex research and data gathering analysis, develop and manage project plans and perform financial analysis. Additionally, the Telecom Business Specialist will provide technical and analytical support for medium to large projects.

The Telecom Business Specialist will also interface with the Atos Telecom Expense Management (TEM) department to manage the following activities:

• Voice and Data Circuit Provisioning (Moves, Adds, Changes, Disconnects)
• Monthly Circuit Invoice Payment Processing via our Telecom Expense Management System (Tangoe CMP)
• Telecom Billing/Invoice audit and dispute resolution
• Carrier Aging Report (AR) invoice/payment research and reconciliation
• Business Unit circuit inventory and monthly charge inquiries and support