Job description
Overview:
Responsibilities:
More About Carenet Health
Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.
The
Team Manager, Non-Clinical Services is responsible for ensuring that assigned Patient Service Care Representatives and Certified Medical Refill Team Members are meeting productivity and quality measurements.
At Carenet Health, we’re relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. One in five (65 million) Americans has access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.
- Ensure team is meeting quality expectations through required call monitoring audits, coaching and counseling processes
- Establish excellent working relationship with other internal departments as needed to resolve issues prior to them becoming problematic.
- Ensures employee development through training, coaching, mentoring and providing appropriatetraining through various media to achieve highly motivated and quality performers.
- Adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
- Effectively recruit, staff and train new assigned team members.
- Assess hiring, staffing and training needs of assigned staff and make recommendations to the Senior Managers
- Respond to 24-hour/7-day-a-week service needs ensuring follow-through resolution of issue.
- High School Diploma or General Education Degree (GED) and minimum of one year related experience in medical office/clinic, institutional setting or telephonic customer service; or equivalent combination of education and experience required. Experience with Health Insurance and Managed Care concepts is preferred.
- Minimum 2 years Supervisory experience preferred.
We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!
More About Carenet Health
Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us—and stay with us for an average of seven years or more—because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high-touch navigation assistance and best-in-class partners are a few of the key factors in our success.
Learn more at carenethealthcare.com
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