Job description

Customer Representative

What We Need

FLEETCOR is currently looking to hire a Customer Representative within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and is responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals. You will report directly to the Senior Operations Manager.

How We Work

As a Customer Representative, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Primary point of contact for all matters specific to assigned customers
• Overseeing all daily activities for assigned customers
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders and Senior Managers within each assigned customer
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
• Identifying the customer’s objectives and challenges with respect to savings, average rate, business rules and controls, hotel coverage, process efficiency and convenience, and visibility to data (reporting)
• Anticipating, developing, and propose creative solutions to satisfy the objectives and challenges of assigned customers
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
• Assisting with and participating in customer account reviews
• Conducting detailed customer surveys to uncover needs or issues
• Identifying and securing tax exemptions where applicable
• Providing constructive feedback to CLC Management about customer issues and concerns
• Completing assigned monthly goals
• Performing other duties as assigned

Qualifications & Skills

• Preference will be given to candidates with experience with office experience or hotel front desk role
• Excellent verbal and written communication skills are required and presentation skills are preferred
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities
• Must possess strong organizational and analytical skills
• Proven experience with MS Office including strong Excel is required
• Strong ability to multi-task and be focused, detail-oriented, self-motivated
• Ability to work well in a team environment

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.comor following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOand Pay Transparency

#LI-AG1

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Wichita, KS 67226: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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