Job description

Primary Duties:

The Forklift Parts CSR position serves our Dealer Network by providing technical and support information for all parts inquiries, communicating with HQ on parts manual errors along with other issues, and promoting the use of Hyundai parts and Filter Kits.

Responsibilities:

• Assist Hyundai Dealers with everyday task such as parts ordering, parts returns, technical questions and tracking and ETA information for orders.
• Maintain technical information on HCEA products and provide dealers and HCEA service with information as requested.
• Work with Product Support and Service departments in the investigation of product issues and resolution.
• Provide information regarding modification or changes required to Hyundai technical documentation.
• Works with HQ parts department on any part improvement submissions from HHI to ensure related parts are available and field labor times are updated to accommodate any changes.
• Develops and maintains database of FAQ related to technical product information.
• Work with all Forklift Dealers to ensure maximum uptime for the customer.
• Provide excellent customer service to all Hyundai Material Handling Dealers.
• Provide Dealer Portal Training for Dealers on parts look up, parts bulletins and other parts needs.
• Provide quarterly reports for Dealers on all parts related information.
• Provide information on backordered parts to dealers.

Qualifications:

• Technical experience is required. (Forklift or Automotive Mechanical)
• Strong computer skills, Microsoft Office (Excel, Power Point and Word)
• SAP knowledge is a plus.

Other duties:

• Other duties and functions appropriate to the position as assigned by the manager from time to time.

Description of the work schedule / Hybrid Policy:

• Office schedule is Monday to Friday from 8:00 am to 5:00 pm.
• A flex schedule (7:00 am - 4:00 pm OR 9:00 am - 6:00 pm) may be available after the 90 days probation period with the manager's approval.
• Employees will be allowed to work 1 day from home after the 90 days probation period is complete.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Norcross, GA 30071

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