POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: CUSTOMER SERVICE REPRESENTATIVE I PART-TIME (Collections)
Posting Number: 29732
Division: One Call Solutions
Reporting Location: 611 Walker, 3rd Floor Annex
Workdays & Hours: Monday – Friday ; Varies*
*PART-TIME HOUR VARIES AND SUBJECT TO CHANGE*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Municipal Courts currently has a part time employment opportunity available for a Customer Service Representative in our One Call Solution Center for individuals who are self-motivated, customer service oriented, have attention to detail, and possesses strong organizational skills. As an official of the Court, your responsibilities may include the following:

• 
  Answering incoming citizen information calls and payment calls
• Collection of fines, processing payments by cash, check, credit card and wire transfer
• Data entry of payment and fees in the Court's case management system
• High level of direct contact with the general public, attorneys, court staff and law enforcement
• Taking calls in a call center environment
• Dissemination of court information as required
• Data entry of court records and transactions
• Scanning of court documents into the Court's case management system
• Periodic rotation to alternate Court locations and/or sections
• Other administrative and customer service related responsibilities as assigned
• Must submit to annual background checks

PART-TIME hours may vary as needed and you must be available to work the assigned hours.

WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major so discomfort in a normal office environment.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Basic Knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six (6) months of administrative or customer service related experience is required.

Associate’s degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS
None

PREFERENCES

Preferences shall be given to candidates that have the following:

• 
  6 months of collections and call center experience
• Strong interpersonal skills
• Bilingual in Spanish
• Proficiency in Window and Microsoft Office environment (Word, Excel, Outlook)

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidate the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
None; however, the department may administer a skills-assessment test.

SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-7222.

If you need special services or accommodations, call 832-393-7222. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy