Customer Support/Administrative Specialist
Full Time
Kansas City, MO
Posted
Job description
Position Location
Kansas City, MO
Is this position eligible for hybrid or remote work?
No
Research Professional Position
No
Posting Number
202201601AP
Position Type
Admin Professional/ Research Professional
Classification Title
Technical/Support I
Number of Vacancies
1
Work Hours/Week
40
Proposed Annual Salary Range
$40,000 - $55,000
Employee Benefits
Colorado State University (CSU) is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for permanent full-time and part-time faculty and administrative professional employees in the following University benefit areas:
https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ &
https://hr.colostate.edu/prospective-employees/our-perks/.
Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on
10/31/2022
Description of Work Unit
The National Oceanic and Atmospheric Administration (NOAA) Aviation Weather Center (AWC) in Kansas City, MO has a long history of supporting and transitioning research to operations (R2O) for the National Weather Service (NWS) to support the Federal Aviation Administration (FAA), industry, and aviators around the globe. The AWC is one of two World Area Forecast Centers (WAFCs) and collaborates with international partners, universities, governmental research laboratories, the Federal Aviation Administration (FAA), and other National Weather Service (NWS) entities through the on-site Aviation Weather Testbed (AWT) in order to maintain a leading edge in aviation meteorology hazards training, operations, and forecast techniques development. Information Technology and the associated administrative support services are essential components in developing and executing program objectives to support the overall mission of the AWC. Through this position, the AWC intends to maintain a secure, reliable, technically robust operating environment to support its mission and goals. It will continue to provide the highest quality products and services for aviation management officials, decision makers, researchers, and the general public.
Position Summary
The Cooperative Institute for Research in the Atmosphere (CIRA) at Colorado State University (CSU) collaborates with the AWC on a number of required research projects and activities. CIRA assists the AWC/AWT in the development, testing, and the transition of promising aviation weather results to the NWS operations in support of various programs. The individual in this position reports to the CIRA Research Assistant/Budget Analyst at the AWC and works closely with AWC Management and the Aviation Support Branch to provide exceptional support to the AWC, FAA, and WAFC Internet File Server (WIFS) customers by serving as the primary point of contact for the WIFS Help Desk, and also providing administrative support to the AWC.
Required Job Qualifications
- Bachelor’s Degree or a High School Diploma (or GED) plus at least 5 years of office experience;
- Proficient with office software including Word, Excel, PowerPoint, and Google Suite;
- Minimum 1 year of customer service experience;
- Ability to pass a National Agency Check with Inquiries (NACI, federal background check) because the job is located inside a federal building;
- Willingness to abide by all federal COVID-19 vaccine mandate guidance stated for contractors/affiliates working within a federal facility;
- The successful candidate must be legally authorized to work in the United States by the start date. CIRA will not sponsor a visa for this position now nor in the future.
Preferred Job Qualifications
- Bachelor’s Degree plus 3 years office experience or at least 7 years office experience;
- At least three years customer service experience;
- Experience providing first level or tier one technical support to users of software or websites;
- Basic budget formulation and tracking skills;
- Strong verbal and written skills;
- Utilizes experience and judgment to plan and accomplish goals, and perform a variety of complicated tasks;
- Possesses customer service skills and knowledge required to effectively work with high level policy makers, a wide range of international users who may have language barriers and cultural differences;
- Ability to handle multiple tasks and meet project deadlines;
- Ability to take initiative and communicate effectively with researchers and other staff members.
Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Essential Duties
Job Duty Category
Customer Support/Help Desk Specialist
Duty/Responsibility
- Provide customer service and technical support to end users on a variety of website and software related issues using excellent verbal and written communication skills;
- Communicate and work collaboratively with the AWC Web Team and other entities to identify and resolve technical issues related to WIFS and WIFS utility;
- Answer webmail queries and provide assistance to resolve them;
- Answer and log help desk calls from 7:00 AM to 3:00 PM Central Time and provide assistance to resolve them.
Percentage Of Time
60%
Job Duty Category
Personnel and Administrative Support
Duty/Responsibility
- Perform responsibilities with a high degree of discretion for handling sensitive and confidential information;
- Provide administrative support for a variety of functions, including hiring actions, travel requests, procurements, etc., using onsite software;
- Provide administrative support as needed to the AWC Management team and staff;
- Review procedures and policies; suggest modifications in order to enhance their effectiveness;
- Plan and accomplish goals, and perform a variety of complicated tasks with minimal supervision;
- Respond timely to telephone calls, email and personnel requests for assistance and technical support;
- Create and maintain official record systems and organize and neatly manage documents according to relevant NOAA Records Management regulations;
- Draft letters and correspondence according to NOAA formats;
- Organize and arrange presentations; schedule and coordinate meetings and conferences;
- Other duties as assigned.
Percentage Of Time
25%
Job Duty Category
Property Contact
Duty/Responsibility
- Utilize experience and judgment to help support and perform a variety of tasks associated with property management;
- Work closely with Property Manager, Property Custodian, and budget officers to maintain accountable personal property;
- Assist with the effective administration and maintenance of a system of control, custodial records, and accountability for personal property.
Percentage Of Time
15%
Application Details
Special Instructions to Applicants
Applications will be accepted until the position is filled; however, to ensure full consideration applications should be submitted by 11:59 PM MT on Monday, October 31, 2022. References will not be contacted without prior notification of candidates
NOTE: In your cover letter, please specifically address the required and preferred qualifications of this position. A cover letter that fails to address the required and preferred qualifications of this position may not be further considered after review by the search committee.
NOTE: In your cover letter, please specifically address the required and preferred qualifications of this position. A cover letter that fails to address the required and preferred qualifications of this position may not be further considered after review by the search committee.
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires)
Search Contact
Robyn Tessmer, rtessmer@colostate.edu
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The
Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
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