Job description
Job description
Position Function:
The Operations Manager primary responsibility is to oversee the business support functions of a large multi-site practice within the South Elgin area. Reporting to the Director of Performance, the Practice Operations Manager collaborates with Doctors and Support Services to establish, sustain, and lead a successful team that consistently exceeds patient, practice, and company expectations. The Practice Operations Manager is directly responsible for making strategic decisions to manage all production and collections and ensure the practices are efficient, organized, and profitable.
Primary Roles and Responsibilities Include:
- Utilize metrics, dashboards, operational checklists, and key performance indicators to meet or exceed office performance, budgets
- Ensure productive, efficient days via use of templates, actively monitoring schedules and providing real time feedback and communication in form of staff huddles and meetings
- Onboard, train, and manage, relationships with dentists and office team.
- Work closely with the office staff to manage daily workflow
- Assist with implementing and improving best practices.
- Ensure superior patient care and service by making patient satisfaction a priority
- Thoroughly understand the dental support functions of insurance collections and claims, fee schedules, patient ledgers and provider templates
- Follow HIPAA policies and procedures to maintain patient privacy and protect patient information including financial, personal, and health information; Follow OSHA safety standards
- Remain compliant with financial policies including invoice approval and submission, cash control, budgeting allocations, and daily processing of credit card batches
- Optimize schedules, driving consistent patient flow by way of following up on unscheduled treatment and hygiene recalls
- Ensure bank deposits are protected and made in a timely manner according to established guidelines and protocols
- Maximize budgeted payroll hours by effectively scheduling staff.
- Develop relationships with key practice vendors
- Other duties as assigned
Core Competencies:
- Functional & technical expertise
- Entrepreneurial Leadership
- Trainer and Fine Instructor
- Customer Service Oriented
- Ability to prioritize
- Talent identification
The successful candidate will possess:
- An Associate or bachelor’s degree in healthcare administration, business management, communication, or another related field
- Minimum 2 years of experience in multi-practice, dental operations management, preferably with a Dental Support Organization (DSO)
- Expertise with Practice Management Software, preferably OpenDental
Job Type: Full-time
Pay: Based on Experience
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Job Type: Full-time
Salary: From $70,000.00 per year
Ability to commute/relocate:
- South Elgin, IL: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- South Elgin, IL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dental office: 3 years (Required)
Work Location: In person
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