Job description
Our Company:
BrightSpring Health Services
Overview:
Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in complaince with State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today!
Responsibilities:
- Investigates customer complaints
- Inspects product at job sites to substantiate customer's claim of product defects
- Collects and records results of sampling and testing to maintain record of product quality
- Replicates and reports quality issues to the appropriate team
- Verifies corrections of quality issues
- Identifies potential quality issues and escalates the issue to management when necessary
- Prepares quality reports for internal review
- Analyzes data and recommends potential improvements in the quality system
- Revises and updates standard operating procedures as needed
- May be involved in the development of testing methods
- Other duties as assigned
- Bachelors degree preferred or minimum 4 years related experience
- Experience (or education in) creating and executing components of a Quality Management System and subsequent improvement projects (Service delivery)
- Computer skills: Microsoft Office Suite Proficiency, Data Analysis, Data Entry, and document format creation and consistency
- Ability to manage and organize hundreds of documents electronically and physically
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