Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

The Reservations support for all consumer experiences (paid consumer, trade, wine club, corporate and virtual) via phone, website and Tock. Maintains current knowledge of consumer experiences across channels and winery sites in order to maximize both customer satisfaction and business opportunity.

What You Will Do:

• Assists customers with experience reservation bookings via phone, website links or Tock.
• Responds to customer inquiries about events and experiences including consumer paid, corporate, trade, wine club and virtual channels.
• Provides timely and accurate reservation data for Member Services and Events teams.
• Remains well-versed in all consumer experience offerings and communicates experience and event details and options to customers in a polished, professional manner.
• Maintains current understanding of availability of consumer/ trade experiences across channels and sites. Pivots when experience availability to consumers is limited and recommends alternative options assuring a satisfactory customer experience.
• Provides guest recommendations for local accommodations tailored to customer’s needs.
• Assists with customer wine purchases during off hours when member services team is unavailable.
• Vets all consumer and trade experience requests with thoughtful consideration of customer profile to maximize guest satisfaction.
• Maintains understanding of overall business goals for the consumer experience unit and provides insights and suggestions to leadership based on consumer interactions and feedback.
• Assists with billing and charge-back process for trade experiences.
• Creates itineraries for public and trade visitations; communicates itinerary details as needed to winery sites.
• Assists with incoming same-day reservation inquiries across Tasting Rooms.

What You Will Need:

• Associates degree plus 2 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate plus 4 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.
• Skilled in the use of MS Outlook, Word, Excel, and PowerPoint.
• Possess excellent written and verbal communication skills including spelling, grammar, and punctuation.
• Required to be available to work hours between 8 am and 6 pm.
• Required to work flexible schedules to include evenings and weekends (occasional overtime).

What Will Set You Apart:

• Associates degree plus 4 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.
• Bachelor’s degree.
• Prior event reservations experience.
• Bilingual abilities in both oral and written forms of communications.
• Wine industry experience.

Gallo does not sponsor for employment-based visas for this position now or in the future.

Job Requisition ID: 99661

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Gallo is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

Nearest Major Market: Modesto
Job Segment: Call Center, Customer Service