Client Success Manager: Branding and Promotional Products
Job description
Client Success Manager
Full-Time - Manhattan, NY
M-F: 9 am – 5:30 pm
- Must be willing to stay later at times and be on-call on evenings and weekends in rare occasions
Job Description
Specific Job Responsibilities:
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Ensure the timely and successful delivery of our projects according to customer needs and objectives
- Assist with challenging client requests or issue escalations as needed
- Serve as the link of communication between key customers and internal teams
- Input order or client information the company’s software program.
- Work in a collaborative manner with internal and external stakeholders.
- Play an integral part in generating new sales that will turn into long-lasting relationship
- Contracting and Negotiation including facilitation of contract negotiations involving all company products
- Manage and update data into CRM database
Education, Experience, and Skills:
- Experience with project/account management
- Sales experience is preferred but not required.
- Print industry experience is preferred but not required.
- Customer service experience is preferred but not required.
- Ability to learn, problem-solve, and prioritize independently (once fully trained and with the guidance and support of the Director of Operations).
- Proven ability to communicate clearly and effectively both orally and in writing.
- Proficient in Microsoft Office (Outlook, Excel, and PowerPoint).
- Suited for a high-paced environment.
- Highly organized.
- Strong attention to detail.
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